Technology – Information Management

Business Operations (Budget, Acquisition, Project Management, Asset Management, etc.)

• Develops, implements, and reviews security response and disaster recovery procedures
• Tracks and maintains inventory on technology equipment
• Provides recommendation and pricing on technology purchases

Applications and Data Support (SIS, Database Administration, Patch Management, etc.)

• Develops, implements, and reviews security response and disaster recovery procedures
• Tracks and maintains inventory on technology equipment
• Provides recommendation and pricing on technology purchases

Infrastructure Management (Network Engineering, Data Center Management, Systems Administration, WAN/LAN Connections, DR, etc.)

• Installs and maintains the local area networks (LAN)
• Installs and maintains local area wireless networks
• Installs and maintains all server hardware and operating systems
• Installs and maintains Internet Content Filtering equipment
• Supports and maintains the wide area fiber optic network shared with the QAC Government
• Administers the QACPS Google Apps email system
• Administers the QACPS directory services system (create users, manage permissions, manage networked resources, etc.)
• Provides network support for school video surveillance systems, school door interlock systems and HVAC systems

Technology Support Services (Helpdesk, Incident Management, Desk Side Support, Equipment Repairs, etc.)

• Track and maintain inventory on technology equipment
• Provides on-site and helpdesk for large and diverse user base
• Installs and maintains all desktop and laptop hardware
• Creates IT walkthroughs and guides

Information Security (Threat Response, Risk Management, Cyber Investigations, System Monitoring, etc.)

• Develops, implements, and reviews security response and disaster recovery procedure
• Installs and maintains firewall equipment
• Assesses and ensures security protection against unauthorized network use